Domo EP JX claim management process1
2018-05-20 11:13:30 2 举报
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客户投诉管理流程
作者其他创作
大纲/内容
If 7000RMBCost15000RMBDecision By Com. DirGM Informed
NO
Preliminary communication with customer
Sales
If Cost15000RMBDecision By GM
Transfer complaint form to sales
Replacementor Compensation
Internal complaint form and analysis in Lab&Production
Claim assessment Total Cost Evaluation
IfCost7000RMBDecision By Com. Dir
Complaint Closed
QC
Customer Complaint
QCProductionTechnical Support
Decision on Communication strategyExternal 8D report Review
SalesProduction
No Claim Requested
Claim Needed
Negotiation with customer
Sales CommunicationTechnical Identification
Here total cost include:1.Material replacement and compensation cost2.Travle cost3.All internal and External test cost4.other additional cost
YES
QC Production
Internal preliminary checkif the issues from material
Feedback to Customer with1. External 8D report 2. Email to customer for apologies3. Confirmation complaint closed
SalesTechnical Support
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