Record MGMT
Business System
Separate Tasks
CommunicationOperators
CRM & OthersSystem
Call MGMT
Data Analysis
Transfer to experts
UpdateInformation
Landing Page(Inbound pop)
AcitvityWork Order
Local BranchCall Center
CustomerService
Customer Basic Info
System MGMT
Communication Plan MGMT
ServiceWork Order
Transfer to agents
Report MGMT
Agents
Inbound Sequence Diagram (Beijing & Xian)
Order MGMT
Outbound
Use Case
Customer MGMT
Inbound Call
Start Task
Success Connect
Load Information
Enrollment Management System Site Map
ContinueService
System Setup
Manager
ApplicationWork Order
End by customers
Service Quality Controll
IVR MGMT
Students Relativies
CustomerRanking Rules
Msg MGMT
Transfer to human
Execute TaskIn proper order
Make Plan
School Experts
EnrollmentProduct MGMT
Inbound Sequence Diagram (Shanghai)
Choice Contact List
Customer360° Views
SH HQCall Center
EnrollmentProcess MGMT
Publish Info
Customer Service
Inbound/ Outbound
IVR Service
Outbount Number& Channel
CustomerLife-cycle MGMT
Order/Notice Service
DefineUser Tags
Training & Management
Outbound Sequence Diagram
Home Page
Partner MGMT
CustomerClassifying Rules
Inbound Support
Record Master/ Service Data
CustomerTag&LevelApplicantOrderServiceStatistic......Info
ConsultingWork Order
DashboardQuickSearchAttendant Consoles ......
Query Data
Execute Plan
Enrollment Management System
Sync List
Product MGMT
