Change Management Procedure

Successful?

PIR required?

Yes

BSOC Decision

Change requestor

Pre-preparation communication

Provide closure information

Technical Review

Service Approval Decision

YG

NO

Complete PIR

Pre-preparation test

Implement change

Update case

Quality Review

Proceed

XX

Contact Business Service Operations Centre (BSOC) & request 'Permit to Work'

Close change record

Request a change

N0

Record and close case

Confirm result

Change related roles e.g. change coordinator

Post implementation communication

Change ready for implementation

Make solution

Verify validated system

Service request

 Change Management Procedure

Solution description and discussion

YG Change MangementProcedure

Backout plan

Confirm change outcome with BSOC