Survey

Conversation with retail automated assistant

Start a new NLP session

Chat ends

Yes

Text response

No

Customers click and answer survey?

Business Chat

Is there a handoff signal?

Survey-eligibal intents?

Customer eligible to receive survey?

No response

Dont send survey

Live chat handed off process

Eligible check:State=\"NLP_Bot\

End

Chat ends for Xmins?

Set a throttle at X%

Intro Text+In-line form

Intro Text+link-based survey(with link intro)

WebChat

Conversation timeout