Live Issue Process
2024-05-14 12:58:42 0 举报
Live Issue Process是一种实时问题处理流程，旨在快速响应并解决用户在使用产品或服务过程中遇到的问题。该流程通常包括监控系统，用于实时检测并报告问题；一支训练有素的客服团队，能够快速响应并解决用户问题；以及一套完善的问题记录和追踪系统，确保问题得到有效解决并防止再次发生。这种流程可以提高用户满意度，增强用户对产品的信任度，提升产品的市场竞争力。
作者其他创作
大纲/内容
L1 (业务负责人)
Yes
Turn ticket's status to CLOSED
Is it a bug
Raise a bug ticket
Turn ticket's status to DONE
Confirm with 产品 as an IMPROVEMENT
Turn ticket's status to PENDING
Food Dev fix the bug
Start
Turn ticket's status to DOING
Is It an IMPROVEMENT
Turn ticket's status to DEPLOYED
Turn ticket's status to ACKNOWLEDGED
Clone the ticket to project Jira board
End
Is the issue be fixed
Issue Reporter
Turn ticket's status to CONFIRMED
L2 (QA PIC)
Turn ticket's status to CLOSED with comment
Reassign to L2
线上issue上报系统（简称LIR）
Assign Jira ticket to QA to Verify
Project Jira Board
No
DEV
Assign LIR ticket to L1
Live Issue Process with LIR and Project Jira Board
Turn ticket's status to IMPROVEMENT
Linked 3rd party's BUG tickets to Food's Jira Board
Is the bug belong to 3rd party
3rd party developers fix the bug
Assign to Dev team
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