Paddle封号事宜梳理

https://www.paddle.com/seller-guides/seller-handbook

Unfortunately,&nbsp;disputes&nbsp;are&nbsp;a&nbsp;common&nbsp;part&nbsp;of&nbsp;dealing&nbsp;with&nbsp;online&nbsp;payments,&nbsp;especially&nbsp;for&nbsp;digital&nbsp;goods&nbsp;sales.&nbsp;A&nbsp;buyer&nbsp;can&nbsp;chargeback&nbsp;a&nbsp;card&nbsp;payment&nbsp;up&nbsp;to&nbsp;120&nbsp;days&nbsp;after&nbsp;the&nbsp;product&nbsp;was&nbsp;delivered.&nbsp;We&nbsp;recommend&nbsp;that&nbsp;you&nbsp;try&nbsp;to&nbsp;resolve&nbsp;any&nbsp;customer&nbsp;payment&nbsp;issues&nbsp;early&nbsp;to&nbsp;avoid&nbsp;them&nbsp;escalating&nbsp;into&nbsp;a&nbsp;chargeback.&nbsp;Ensuring&nbsp;that&nbsp;your&nbsp;contact&nbsp;details&nbsp;are&nbsp;up&nbsp;to&nbsp;date&nbsp;with&nbsp;our&nbsp;Buyer&nbsp;Support&nbsp;Team&nbsp;will&nbsp;also&nbsp;ensure&nbsp;a&nbsp;seamless&nbsp;service&nbsp;and&nbsp;avoid&nbsp;delays&nbsp;that&nbsp;can&nbsp;lead&nbsp;to&nbsp;a&nbsp;dispute.<br><br>It’s&nbsp;important&nbsp;that&nbsp;you&nbsp;keep&nbsp;your&nbsp;dispute&nbsp;rate&nbsp;low.&nbsp;An&nbsp;average&nbsp;rate&nbsp;is&nbsp;in&nbsp;the&nbsp;region&nbsp;of&nbsp;0.1-0.3%&nbsp;of&nbsp;transactions,&nbsp;however,&nbsp;a&nbsp;rate&nbsp;above&nbsp;0.75%&nbsp;is&nbsp;unacceptable.&nbsp;We’ll&nbsp;send&nbsp;you&nbsp;a&nbsp;dispute&nbsp;notification&nbsp;whenever&nbsp;we&nbsp;receive&nbsp;a&nbsp;dispute&nbsp;from&nbsp;one&nbsp;of&nbsp;your&nbsp;buyers,&nbsp;we&nbsp;recommend&nbsp;keeping&nbsp;all&nbsp;dispute&nbsp;alerts&nbsp;always&nbsp;switched&nbsp;on&nbsp;(under&nbsp;vendor&nbsp;settings&nbsp;-&gt;&nbsp;alerts).<br><br>When&nbsp;a&nbsp;dispute&nbsp;occurs,&nbsp;Paddle&nbsp;will&nbsp;fight&nbsp;on&nbsp;your&nbsp;behalf,&nbsp;submitting&nbsp;the&nbsp;relevant&nbsp;evidence&nbsp;to&nbsp;your&nbsp;buyer’s&nbsp;bank,&nbsp;or&nbsp;in&nbsp;the&nbsp;instance&nbsp;of&nbsp;misidentified&nbsp;transactions,&nbsp;we&nbsp;reach&nbsp;out&nbsp;to&nbsp;the&nbsp;buyer&nbsp;and&nbsp;attempt&nbsp;to&nbsp;resolve&nbsp;the&nbsp;situation&nbsp;for&nbsp;you.&nbsp;We’ll&nbsp;also&nbsp;email&nbsp;you&nbsp;asking&nbsp;for&nbsp;information&nbsp;we&nbsp;won’t&nbsp;have&nbsp;access&nbsp;to&nbsp;like&nbsp;any&nbsp;direct&nbsp;buyer&nbsp;communication&nbsp;or&nbsp;software&nbsp;usage&nbsp;logs&nbsp;that&nbsp;can&nbsp;aid&nbsp;your&nbsp;chances&nbsp;in&nbsp;winning&nbsp;chargebacks.<br><br>Chargebacks&nbsp;incur&nbsp;a&nbsp;fee&nbsp;of&nbsp;$15&nbsp;(£15&nbsp;or&nbsp;€15)&nbsp;for&nbsp;card&nbsp;payments&nbsp;and&nbsp;$20.00&nbsp;(£20&nbsp;or&nbsp;€20)&nbsp;for&nbsp;PayPal&nbsp;transactions,&nbsp;depending&nbsp;on&nbsp;the&nbsp;currency&nbsp;the&nbsp;user&nbsp;was&nbsp;charged&nbsp;in.&nbsp;We&nbsp;generally&nbsp;do&nbsp;not&nbsp;see&nbsp;a&nbsp;lot&nbsp;of&nbsp;PayPal&nbsp;chargebacks.&nbsp;Once&nbsp;a&nbsp;chargeback&nbsp;is&nbsp;received,&nbsp;the&nbsp;chargeback&nbsp;fee&nbsp;is&nbsp;passed&nbsp;onto&nbsp;you&nbsp;in&nbsp;addition&nbsp;to&nbsp;the&nbsp;original&nbsp;amount&nbsp;of&nbsp;the&nbsp;transaction&nbsp;and&nbsp;debited&nbsp;from&nbsp;your&nbsp;Paddle&nbsp;account.<br><br>If&nbsp;we&nbsp;win&nbsp;a&nbsp;dispute&nbsp;case&nbsp;for&nbsp;you,&nbsp;we&nbsp;return&nbsp;the&nbsp;original&nbsp;amount&nbsp;of&nbsp;the&nbsp;transaction&nbsp;back&nbsp;to&nbsp;your&nbsp;balance&nbsp;and&nbsp;refund&nbsp;any&nbsp;fees&nbsp;associated&nbsp;with&nbsp;the dispute.

平台说他们一直都在用chargeback预警工具，不建议我们重复用，然后让他调了我们账号的被他们预警的订单明细，结果22年8月才开始有预警成功的订单，还就1单，10月份预警成功数据才明显提升的（全年信用卡预警成功率仅15%，22年10月的数据为50%左右）

平台说，封号用户订阅信息是不能迁移的，但是他们网页上是有&nbsp;subscription&nbsp;migration的说明，迁入和迁出的步骤。&nbsp;&nbsp;迁出没有那么详细，但是并不是说不可行的

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Paddle发notice邮件时，对于三点的如果未满足要求，他们有权暂时信用卡续费支付或者关闭账户，合规退提出异议后可立即生效