WLAN
LAN
GenesysWFM ServerX2（LB）
GenesysMCP for RECX2（N+1）
GenesysRecording index Server(cluster)X3
Genesysstorage services ServerX2（LB）
GenesysEmail X2(A/A)Genesys Chat（option)
GenesysReporting ServerX2(HA)
Middleware Services ServerX2（LB）
GenesysSIP ServerX2 (HA)
Genesys CIMX2 ServerURS Server (Primary/Backup)
internet
DMZ
Firewall
Alactel Omnipcx enterprise PBX
PSTN
GenesysSIP ServerX2 SIP Qualification & Parking (HA)
WFM ServerX2（LB）
Skill AccessiorTraning ManagementServerX2
CSR Platform ServerX2（LB）
CSR Application ServerX2（LB）
SQL 2016 DB Server X2(Primary/Backup)Config DBUCS DB GA DB LOG DBReport DB
GA Server（LB）
B Site Genesys Platform
Social Driver ServerX2（LB）Option
ChatEmail
A Site Genesys Platform
GenesysEmail X2(A/A)Chat （option)
SQL 2016 DB Server X2(Primary/Backup)GA DB LOG DBUCS DB Report DB
Genesys CIMX2 ServerURS Server (Primary/Backup)Config Proxy (Primary/Backup）
