Final Resolution
其他
Related Services
底层链路跑满
Verify completion with customer
What is the root cause
VM
平台BUG问题
IPT
Resolution
Fault Current Status
Fault Reason
Start Time of Fault
非直连运营商问题
直连运营商问题
Case Closed
VPC/TOR问题
底层线路中断
硬件问题
Fault Case流程
C端/L端端口问题
Colo
客户问题
MHS
专线问题
If Fault Reason Detail Update
设备硬件问题
宿主机问题
Collect Details of fault
End Time of Fault
系统问题
IP网内问题
Case Type
Console
网口问题
SDN
PE对外接口问题
底层线路延迟上升
Product/Fault Product
隧道配置问题
PDU问题
电力问题
If the Fault hasbeen recoveried
Case Type：故障现象Network OutagePacket Lost/High LatencySlow Download/UploadColocation IssuePortal IssueOthers
BMC
OTN
光缆问题
SDWAN
Fault Reason Detail
Product/Fault Product：选择产品线Zenlayer Bare Metal Cloud(BMC)Zenlayer Cloud Networking(SDN)Zenlayer Cloud WAN(SDWAN)Zenlayer Colocation(COLO)Zenlayer DDoS Protection(ZDP)Zenlayer Edge Computing Network(CDN)Zenlayer Global Intelligent Accelerator(ZGA)Zenlayer IP Transit(PT)Zenlayer Managed Hosting(MHS)Zenlayer Virtual Machines(EasyStack)Zenlayer Virtual Machines(Anchang)Zenlayer Virtual Machines(Ali)Zenlayer Virtual Machines(Ark)Zenlayer Virtual MachinesZenlayer Zenconsole(Console)Zenlayer Optical Transport Network（OTN）Third-Party ResourceOthers
Resolution：解决措施
Documentation Comments
设备问题
what is the root cause
交换机问题
Additional Details
温度问题
