事件升级处理
2025-12-18 10:52:22 0 举报事件升级处理
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大纲/内容
Notify AIS verification confirmation
N
End
Y
Has the second-line been resolved?
CU upgraded to the company's management level: Coordinate with technical experts for handling
Event review: Submit the event analysis report within 48 hours
CU first-line support: Confirm whether the upgrade is triggered
CU technical expert team has completed the handling
CU upgraded to the department's management level: coordinating second-line handling
Incident handling
Via Internet phone and emails，or meeting through teams
Exceeded the SLA time limit
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