Muda City Repair Debacle 1-5
2012-05-14 23:07:51
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5. Rental Staff Processes Request
0.5
0.75
No
1
Cycle Time
6. Give Customer Quote
Process Time
Yes
End
0.25
Office Staff
4. Wait & Describe Problems
6. Discuss Auto Problems
4. Fill Out Forms
Repair Staff
Yes
0.125
Muda City Auto Repair Debacle
Accept loaner car?
2. Search for Repair
1. Check Engin Light
Inventory Staff
6. Authorize Repair
3. Drive to MCAR
4. Look for Paperwork
5. Request Loaner
5. Relay Request to Rental Staff
MCAR
Wait in queue?
Yes
Rental Car Staff
Customer
4. Loaner Car Option
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