Muda City Repair Debacle 6-12
2012-05-15 12:41:17
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9.Customer made aware of delay
0.50
End
0.6
12. Wait and fill out paperwork
8. Leave MCAR
0.125
Yes
Cycle Time
6. Give Customer Quote
Process Time
0.25
Office Staff
6. Discuss Auto Problems
Repair Staff
1.75
Muda City Auto Repair Debacle
12. Look for customer file
20.5
4
10. Check on repair status
Inventory Staff
9. Service rep notifies customer
10. Provide repair update
6. Authorize Repair
No
7. Repair begins
Authorize repair?
11. Check on repair status
12. Arrive at shop
11. Provide repair update
Rental Car Staff
Customer
9. Part check
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职业：Project Manager
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