Process of ITIL
2013-07-22 11:01:12 5 举报
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The Information Technology Infrastructure Library (ITIL®) process, also called the service lifecycle, is a best practices system for improving IT management and service. It is geared toward helping IT managers and practitioners produce quality IT services.
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the business perspective
services
service delivery
what is the vision?
networks
design and planning
maintain
service level management
how do we check our milestone have been reached?
conflguration management
service support
requirements
technical support
operations
control
financial management for IT services
users
deploy
customers
business relationship management
processes
release management
business processes
service desk
supplier relationship management
implement
Planning to implement service management
deployment
design
availability management
problem management
capacity management
IT infrastructure management
build
optimize
the technology
where do we want to be?
change management
software
where are we now?
incident management
security management
environments
IT service continuity management
how do we keep the momentum going?
databases
hardware
plan
application management
how do we get to where we want to be?
operate
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