Service blueprint
2018-08-19 18:01:25 17 举报
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服务蓝图是一种视觉工具，用于描述和设计复杂服务的过程。它通过图形化的方式展示了服务的各个环节，包括参与者、交互过程以及服务的结果。服务蓝图可以帮助团队更好地理解服务的全貌，发现潜在的问题和改进点。此外，服务蓝图还可以作为与客户沟通的工具，帮助客户理解服务的价值和流程。总之，服务蓝图是一种有效的设计和沟通工具，对于提高服务质量和客户满意度具有重要意义。
作者其他创作
大纲/内容
Add a new idea
Implement ideas
LINE OF INTERNAL INTERACTION
Save selected patterns
Review ideation and ideas
Ideation page and idea page
Back-of-stageinteractions
Read the insight
Load ideations and ideas from database
Start an ideation
Other software
Select patterns for idea
Input an insight with phenomenon and question statement
Show data in phpMyAdmin
Website
Load user information
Show list of ideations and ideas
Database
Find an insight
Reorganize design patterns based on the topic of insight
Generating ideas page
Contributoractions
Cooperatively implement ideas
Load ideation page
Discovereractions
Input the content of idea
LINE OF VISIBILITY
LINE OF INTERACTION
Show a suggested patterns list and next step button
Load MySQL
Pattern library page
Learneractions
Analyzingdata
Show an add idea float view
Show content of page
Physicalevidence
Show list of patterns
Load patterns from database
Save user in favorite list
Analyzing data and predict HCI trend
Save and publish idea
Select patterns from patterns list
Detect word count of insight
Implementation
Observing a phenomenon
Show fields of discovering an insight
Review patterns
Selecting patterns page
Add users to favorite list
Data analysis
Supportprocesses
Maintaineractions
Save and publish ideation
Reorganize selected patterns and other patterns
Discovering an insight page
Show a list of selected patterns
User page
Show content of user page
Show fields of generating an idea and save button
Show disable fields and next step button
Physical world
Observe the data relation
Compileractions
Front-of-stageinteractions
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