推荐维修点free repair处理流程
2016-12-01 21:08:00 0 举报
维修点free repair处理流程首先包括接收客户的维修请求,然后通过电话或在线平台进行初步诊断。如果问题可以远程解决,技术人员会提供相应的解决方案;如果需要现场服务,将安排工程师上门维修。在维修过程中,工程师会对设备进行全面检查,找出并解决问题。维修完成后,客户会收到详细的维修报告和保修信息。此外,维修点还提供定期的设备维护和检查服务,以确保设备的正常运行。整个流程以客户满意度为核心,力求提供高效、专业和便捷的服务。
作者其他创作
大纲/内容
YES
warranty judgement
Gimbal & Camera
Recommended Service Center
Support@dji.com forward the result to dealer
Case Received
Data analysis
Under warranty
Aircraft
GKAS Confirm credit
Return to customer
DJI FAE & E-mail Team
Judge whether it is Free repair case
DJI
NO
No
gimbal received
DJI Repair Ceneter
Changed to paid repair
Paid repair
Yes
Replace for customer first,Remark the case No. on the gimbal and ship back to DJI
DJI GKAS Team
Repair finished
Repair and ship back to dealer for free
warranty confirmed
Create Local repair case in dealer system
register the material in the local repair case
Not warranty
apply credit in dealer system
Create Technical support case and provided info. requested
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