推荐维修点free repair处理流程
2016-12-01 21:08:00 0 举报
Free Repair维修流程首先由客户提交需要维修的产品信息,包括产品型号、故障描述等。我们的专业服务团队会在收到信息后,对产品进行初步评估,判断是否可以进行免费维修。如果可以,我们会安排快递上门取件,将产品寄送到我们的维修中心。在维修中心,我们的工程师会对产品进行详细检查和维修,确保问题得到彻底解决。维修完成后,我们会再次对产品进行测试,确保其性能恢复正常。最后,我们将产品寄回给客户,并提供一份详细的维修报告。在整个过程中,我们始终以提供优质服务为目标,确保客户的满意度。
作者其他创作
大纲/内容
YES
warranty judgement
Gimbal & Camera
Recommended Service Center
Support@dji.com forward the result to dealer
Case Received
Data analysis
Warranty
Aircraft
GKAS Confirm credit
Return to customer
DJI FAE & E-mail Team
Judge whether it is Free repair case
DJI
NO
No
gimbal received
DJI Repair Center
Change to paid repair
Paid repair
Yes
Replace for customer first.Remark the case No. on the gimbal and ship back to DJI
DJI GKAS Team
Repair finished
Repair and ship back to dealer for free
warranty confirmed
Create Local repair case in dealer system
register the parts used in the local repair case column
Non-warranty
Request credit in dealer system
Create Technical support case and provide requested info.
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