UAE_GoCash Service-Complaint_Forex
2017-02-22 16:10:27 0 举报flowchart
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大纲/内容
Agent will take the cust contact details and will ask the branch to follow up
No
Understand the requirement
Go Cash - Purchase Related
Go Cash - Complaint Related
Collect the details and tag accordingly
End
Agent probes and understands the query
Agent collects the details and fwd to cust service
Share cust details to card dept - card.services@ae.uaeexchange.com
Yes
Forex - FC enquiry/availibility
Card related
Explain the product or service
Details shared to card dept - cards.sales@ae.uaeexchange.com
Agent provides the contact details for the card
Cust calls to know the product details
Cust calls any GoCash service related query
Cust calls any GoCash service related complaint
Pitch for a Lead
Go Cash - Service Related
transfer call to respective branch
New Lead
agent ask for the branch the cust woulo visitd like t
CC team escalates the details to the concerned in GoCash dept
Cust calls to know the FC rate or availibility
Connect Branch
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