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UAE_ Allied Services_Complaint-Query_AML/SWIFT_BR.TIMING

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UAE_ Allied Services_Complaint-Query_AML/SWIFT_BR.TIMING

2017-02-22 15:46:35   0  举报

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Cust calls for branch related queries

Contact SWIFT Helpdesk and ask to update details in Amigo

provides the req. information

Are all documents provided

Probe and understand the query

Give the Txn no: to AML and get confirmation from Amigo on AML clearence

follow up with the branch

Follow up with AML

AML

Ask branch to update the status in CMS

Update CMS and internal tracker

Branch Timing

Check the respective systems

YES

End

Agent will collect the required details of the services requested by the customer

contact the branch and check whether KYC correct documents have been shared to the AML team

Agent will forward the details to the service delivery follow up with custteam to

AML or SWIFT

Cust calls the CC for allied services

contact the branch and confirm the non-receipt of the swift copy

Provide the req info to cust

Check if follow up required at branch level?

Check in portal (www.uaeexchange.com) for branch details

END

Has Swift status changed

SWIFT

Has the Status changed accordingly?

Send details to branch

Swift copy received?

agent will collect the required details and check in the respective systems

customer calls the CC to log in a complaint on Allied service

AML/SWIFT

 Collect

Get Started

services-businesses

 Collect

Get Started

- Perf Query - personnel details

 Collect

Get Started

query-step

 Collect

Get Started

withdraw_query

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