UAE_ Allied Services_Complaint-Query_AML/SWIFT_BR.TIMING
2017-02-22 15:46:35 0 举报Process Flow Chart
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Cust calls for branch related queries
Contact SWIFT Helpdesk and ask to update details in Amigo
provides the req. information
Are all documents provided
Probe and understand the query
Give the Txn no: to AML and get confirmation from Amigo on AML clearence
follow up with the branch
No
Follow up with AML
AML
NO
Ask branch to update the status in CMS
Update CMS and internal tracker
Branch Timing
Check the respective systems
YES
End
Agent will collect the required details of the services requested by the customer
contact the branch and check whether KYC correct documents have been shared to the AML team
Agent will forward the details to the service delivery follow up with custteam to
AML or SWIFT
Cust calls the CC for allied services
contact the branch and confirm the non-receipt of the swift copy
Provide the req info to cust
Check if follow up required at branch level?
Check in portal (www.uaeexchange.com) for branch details
END
Has Swift status changed
SWIFT
Has the Status changed accordingly?
Send details to branch
Swift copy received?
agent will collect the required details and check in the respective systems
customer calls the CC to log in a complaint on Allied service
AML/SWIFT
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