UAE -EIRS -COMPLAINT MANAGEMENT - REVERSAL
2017-03-15 14:17:10 0 举报
阿联酋(UAE)的EIRS(企业信息和申报系统)是一个重要的平台,用于处理与公司相关的各种事务。在这个系统中,投诉管理是一个关键环节,它允许公众对不满意的服务或产品提出申诉。然而,有时可能会出现误报或误解的情况,这时就需要进行投诉的撤销。投诉撤销是一个复杂的过程,需要遵循特定的程序和规定。在阿联酋,这个过程通常涉及到提交详细的撤销请求,解释为什么最初的投诉是错误的或不适当的。一旦得到批准,原始的投诉就会被撤销,从而纠正了可能对公司声誉造成的任何损害。这个过程旨在确保EIRS系统的公正性和有效性。
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大纲/内容
YES
IF NRI A/C OPENING RELATED
FOLLOW UP WITH SERVICES DELIVERY TEAM ON THE CREDIT STATUS
IS THE DEBIT AUTHORITY LETTER (DAL) ATTACHED IN AMIGO
END
IS THE DAL AVAILABLE IN AMIGO
CALL THE CUSTOMER AND ASK HIM TO RE INITIATE A REFUND OR REISSUE THROUGH BRANCH
START
IS PROVIDED
NO
IS THE INSTRUMENT CANCELLED IN AMIGO
CONTACT THE BRANCH AND ASK THEM TO FOLLOW UP WITH BRANCH
CALL THE CUSTOMER AND ASK HIM TO OBTAIN DAL FROM BENEFICIARY AND FORWARD IT TO EITHER BRANCH / CCD
CALL THE BRANCH AND ASSIST TO UPLOAD THE DAL IN AMIGO
CHECK THE A/C ACTIVATION CASES 30DAYS IN AMIGO
IS THE RE CREDIT STATUS UPDATED IN AMIGO
FOLLOW UP WITH CUST 6 TIMES (MINIMUM)
UPDATE THE INTERNAL LOG AND CLOSE THE CASE
IS AMIGO UPDATE WITH THE NEW STATUS B THE BRANCH
EIRS -COMPLAINT MANAGEMENT - REVERSAL REQUEST
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