UAE -EIRS -COMPLAINT MANAGEMENT - REJECTION OR AMENDMENT (BACK END)
2017-03-15 15:10:52 0 举报在阿联酋（UAE）的EIRS系统中，投诉管理是一个关键环节。当收到投诉时，相关部门会对其进行评估和处理。在这个过程中，可能会出现拒绝或修改的情况。拒绝意味着投诉没有得到解决，可能是因为缺乏证据、不符合规定或其他原因。而修改则表示投诉得到了一定程度的满足，但还需要进一步调整和完善。无论是拒绝还是修改，都需要在后端进行记录和跟踪，以确保投诉得到妥善处理。此外，为了提高投诉处理的效率和质量，还可以对投诉数据进行分析和挖掘，找出潜在的问题和改进空间。总之，在阿联酋的EIRS系统中，投诉管理是一个持续优化和完善的过程。
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ASK THE CUSTOMER TO PROVIDE CORRECT THE DETAILS TO BRANCH
END
WAIT FOR THE BRANCH TO REISSUE THE TXN
NO
CHECK IN AMIGO FOR COMMENTS
CONTACT THE CUSTOMER
YES
CUSTOMER ISSUE
BRANCH ISSUE
PASS IT TO GHQ CUST SERVICES TEAM
TRY TO CONTACT CUST 6 TIMES ON DIFFERENT TIMEINGS
REJECTIONS
EIRS -COMPLAINT MANAGEMENT - REJECTION OR AMENDMENT (BACK END)
FOLLOWUP
CHECK IN THE AMIGO FOR INSTRUMENT CANCELLED STATUS
IS THE STATUS UPDATED IN AMIGO
24 HRS PASSED AFTER THE 1ST COMMUNICATION WITH BRANCH
CONTACT THE CUST AND INFM ABT THE REJECTIONS REASON AND ADV TO VISIT THE BRANCH TO CANCEL OR REISSUE THE TXN
START
INFORM THE CUST ABOUT THE DELAY
IS AMIGO UPDATED BY BRANCH
CONTACT BRANCH AND ASK THEM TO REISSUE THE TXN AGAIN
AMENDMENTS
REJECTIONS IS DUE TO CUSTOMER OR BRANCH
CHECK IN AMIGO FOR COMMENTS
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