售后维修流程-英 V1.2
2017-10-30 00:01:35 9 举报Gionee After-Sales Repair Process V1.2
作者其他创作
大纲/内容
NOT PASS
Customer Pay
Quality Check
Failure Found
NO
Check OOW Price
Artifcial Damage？
CollectDeliver&Send&Be Picked
Recipient InformationOf Delivery
Sale Store
Receive&Contact Customer to Pick Phones
Reflash
YES
Get Back Phones
Send to Hardware Repair Center
Receive Payment From Customer
Inquire Customer Repair or Not
Package & Dispatch
Repair
Repair Point Up to L1
Check Wether in Warranty Period
PASS
Inquire customer repair or not
Out of Warranty Period?
SoftwareIssue？
Collection Point
Customer
Gionee After-Sales Repair Process V1.2
Receive & Key in CRM
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