Customer service team work flow
2018-01-23 18:07:55 0 举报
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customer service team working process for automation industries
作者其他创作
大纲/内容
Email or Hot-line call
Problem solved?
Customer service engineer
Oversea service engineer(FIL IT/FR/USA/JP)
E/M service engineer (local)
Knowledge server
Yes
Need on-site support
Problem on customer site
Control/software engineer(local)
Contact window of customer
Customer problem solved
Service request ticket
No
Type of issue
Service report
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