[NEXT] Support Process_20180627
2018-06-27 10:45:36 0 举报webpos support process
作者其他创作
大纲/内容
Yes
If the issue can be solved
Defect
User
Application
Others
Exchange with project team to do the troubleshooting together
Openbravo
Pi
1. Pi follow KT2 Pi do the troubleshooting
Collaboration
I have an issue linked with webpos
Transfer to INFRA team for analysis
Helpdesk
IBUY Support
1. Record in defect tracking2. Update ticket with information
I call helpdesk for help
Follow new requirement flow
No
Support raise the ticket to openbravo support portal
Incident
IBUY
INFRA
1. Do troubleshooting and analysis2. Check monitoring
NEXT Product
1. Follow KT to Solve2. Do analysis
Issue solved
Other CS
Create KT internally and share to ALL
1. Ask which store/Till & issue description2. Remote to check the issue and take the screenshot3. Create Ticket4. Check if it can be solved by existing KT
![[NEXT] Support Duty Process_20180627](https://www.processon.com/chart_image/template/thumb/5b332309e4b0d97b0242ff85.png?tid=5b332309e4b0d97b0242ff83)
![[NEXT] Support Process_20180627](https://www.processon.com/chart_image/template/thumb/5b32cdf1e4b063f71f49ca38.png?tid=5b32cdf1e4b063f71f49ca36)
![[NEXT] Support Process_20180504](https://www.processon.com/chart_image/template/thumb/5aea5aa4e4b039625afeb391.png?tid=5aea5aa4e4b039625afeb38f)
0 条评论
下一页
