投诉处理流程图
2019-05-17 14:57:07 0 举报投诉处理流程图
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Enter the General Manager's Mailbox
Other
Return visit
Complaints category
Household Warranty Project
Business satisfaction
Public Maintenance Projects
Supervisor audit
Recorded in duty book
Front desk personnel directly explain and deal with
Record in Front Desk Duty Book
Household acceptance
Engineering Department Contact Construction Party
Accepting complaints
Fill in the Owner's Complaint File Card at the Front Desk
Front Desk Personnel Fill in Customer Service Work Form
Relevant Departments Accept Order
Not completed within 24 hours
File
Completed in 24 hours
Customer Service Manager gives advice on how to deal with it
Customer Service Department Fills in the Work Form of Customer Service Department
Relevant Departments Handling Order Acceptance
Acceptance of Property Department
Front Desk Personnel Fill in Engineering Maintenance List
Engineering Department Maintenance
Paid Engineering Maintenance
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