10 business days
Information is enough?
No
The insurer will let claimer know what information it needs from you within 10business days of receiving your claim
provide written reasons for the decision
Yes
Gather the information
Handle the complaints
discuss cash settlement insurer
gather repair quotes
Reviewed up the claim
6 months
The insurer acceptthe claim?
Is the assessment of your loss was complete or accurate?
Is the claimer accept the decision?
agree on a scope of works
Make a decision
let claimer know what information it needs
Make a claim
Finalise theclaim
Loss happens
