运维管理-事件管理
2020-04-15 15:27:29 4 举报
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运维管理-事件管理
作者其他创作
大纲/内容
PrioritizeIncident
Create Ticket
NO
CategorizeIncident
Investigation & Analysis
Receive Ticket
Verification
Create Incident Ticket
Initial Analysis
Incident TIcket Closed
Resolve and recover
HierarchicalEscalation
YES
Customer
3rd Party
Resolved
Incident Closed
ProblemManagement
Receive Ticket
Support Team(L2)
Service Desk (L1)
Phone/Email/
ChangeManagement
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