售后服务点-维修服务流程图

A7 deliver products

D23 send offer to customer 

SALES ADMIN

A6 span style=\

B20 fill in inspection report in FSM

B32 do final check

Workflow for Local Service Office

B29 receive repair activity and arrange work plan

流程说明

C37 confirm receipt

C36 inform customer to do payment

YES

B30 repair

CUSTOMER

QUALITY

D21: 销售助理从FSM下载检查报告计算报价。D22-24: 确认维修的产品是否在质保内，如不在，需将报价单发给客户，并将维修订单状态改为\"offer\"。D25-26：客户确认报价之后，销售助理邮件通知仓库发备件给维修点，邮件通知维修点开始维修，并将维修订单的状态改为\"go\"。C36: 维修完成之后，销售助理通知客户付款。C37-C38: 确认款项到账及通知维修点发货。C40: 将维修订单状态改为\"closed\

B11 print repair application form and label FSM no. on product

E27 collect spare parts

WAREHOUSE

B12 is it a claim?

D25 get offer confirmation from customer

C38 inform  service office to deliver

E27-28仓库按要求准备备件，及时寄出给维修点。

B17 perform pre-cleaning

B8 receive package and take pictures

C14-16:如您的维修服务订单涉及索赔，质量部门会介入，将订单状态改为\"diagnostic”。质量部门会及时审批索赔需求，出具处理方案。

D21 collect inspection report from FSM

D24 span style=\

inform technician to repair

C40 span style=\

A1cutting head failure

A3fill in error description and submit repair application form

E28 deliver to local service office

C15 analyze claim

D26

B35 inform admin of finished repair

B10 contact customer for further information

B13 inform Quality

A2follow Precitec WeChat Official Account

B34 span style=\

inform warehouse to send parts to local service office

D22 check if warranty is valid?

B18 perform inspection

change FSM status to \"go\"

B9 detailed error description?

C14 span style=\

A1-7:如产品出现故障，您只需关注普雷茨特微信公众号，在自助报修页面填写故障描述，并提交维修申请。系统会为您分配最优的维修点，并生成维修服务订单号用于查询维修进度。此时订单状态为“new\"。

B31 perform beam diagnostic

B39 deliver products or inform customer to pick up

B19 store product on shelf 

NO

B8: 拆箱，将故障产品放入物料盒，拍照留档；B9-11: 维修员登录FSM，下载维修申请单，确认信息是否完整，如有必要，联系客户询问故障情况。B12-13: 如订单涉及索赔，需通知质量部门。span style=\"font-size: inherit;\

B33 take pictures and generate repair report in FSM

SERVICETECHNICIAN

C16 issue final analyzing results