Leadership
2022-04-07 19:46:45 8 举报AI智能生成
英文的领导力培训
作者其他创作
大纲/内容
建立长期关系<br>Build long term relationships
Rear mirrow exercise: trust building<br>影射练习：建立互信
Trust = Credibility + reliability+intimacy/self-orentation<br>信任=可信性+可靠+亲密关系 / 自我主导
psychological safety<br>心理安全感
negative of low psychological safety<br>缺乏心理安全感的负面表现
avoid risk and reduce experimentation<br>规避风险并减少实验
assign blame<br>追责
eg: response is not occupied with assigning blame/fault<br>不要用指责或纠错的方式交流
what could we have done to avoid this?<br>如果我们之前xxx，就不会出现此事
what will we do now?<br>现在该怎么解决？
unsafety<br>缺乏安全感
avoid talking about mistakes, do so in a blameful manner<br>规避谈及错误，用责怪的口吻交流
why didnt you do that?<br>你干嘛不那么做
fix this, now!<br>现在赶快解决！
i am disappointed with you.<br>我对你太失望了
do not dare to challenge the status quo<br>不敢挑战现状
promote your own agenda 主推你的方案
do not report mistakes 不汇报错误
reduct broadband 降低效率
imposter syndrome 自我否定综合证
5 hacks to foster psychological safety<br>5个提升心理安全感的步骤
seting the stage做充分准备
conversational trun taking 交替分享<br>
model falibility<br>分享自己的错误
empathy带有同情心
embrace the messenger鼓励对方
active listening and conversations<br>主动聆听及会话技巧
REAL conversation<br>REAL模式会话
RELATE<br>拉近
Presence and relatedness
ENGAGE<br>引起注意
Appreciate<br>平等互重
Listen<br>聆听
2 ways to conversate: Advocacy vs inquiry
Advocacy: from my head to your head
Inquiry
from your head to my head
"When you talk you are only repeating what you know. when you listen, you learn something new" Dalai Lama
2 levels of listing
inner listening
Talk about yourself and you bacome wiser on yourself
Yes that is exactly what i experienced when...
i do no agree in ...
what you really mean is ...
your problem is more aout ...
maybe you should rather do
Active listening
Active listening
Listen to understand the other person
it seems like...
it sounds like you...
so you might ...
you might feel that...
so if i understand you correctly, you have an experience of ...
How
Be encouraging and affirming
ok, this is really interesting, tell me a bit more
Use knowledge from being in a similar postition to verbalize likely emotions
i could imagine that that would make you really frustrated
ask a charifying question
what exactly do you mean? can you give an example?
职业：legal counsel
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