Leadership

领导力Leadership

建立长期关系Build long term relationships

Rear mirrow exercise: trust building影射练习：建立互信

Trust = Credibility + reliability+intimacy/self-orentation信任=可信性+可靠+亲密关系 / 自我主导

psychological safety心理安全感

negative of low psychological safety缺乏心理安全感的负面表现

avoid risk and reduce experimentation规避风险并减少实验

assign blame追责

eg: response is not occupied with assigning blame/fault不要用指责或纠错的方式交流

what could we have done to avoid this?如果我们之前xxx，就不会出现此事

what will we do now?现在该怎么解决？

unsafety缺乏安全感

why didnt you do that?你干嘛不那么做

i am disappointed with you.我对你太失望了

do not dare to challenge the status quo不敢挑战现状

promote  your own agenda 主推你的方案

do not report mistakes 不汇报错误

reduct broadband 降低效率

imposter syndrome 自我否定综合证

5 hacks to foster psychological safety5个提升心理安全感的步骤

seting the stage做充分准备

conversational trun taking 交替分享

model falibility分享自己的错误

empathy带有同情心

embrace the messenger鼓励对方

active listening and conversations主动聆听及会话技巧

REAL conversationREAL模式会话

RELATE拉近

Presence and relatedness

ENGAGE引起注意

Appreciate平等互重

Listen聆听

2 ways to conversate: Advocacy vs inquiry

Advocacy: from my head to your head

Inquiry

from your head to my head

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2 levels of listing

inner listening

Talk about yourself and you bacome wiser on yourself

Yes that is exactly what i experienced when...

i do no agree in ...

what you really mean is ...

your problem is more aout ...

maybe you should rather do

Active listening

Listen to understand the other person

it seems like...

it sounds like you...

so you might ...

you might feel that...

How

Be encouraging and affirming

Use knowledge from being in a similar postition to verbalize likely emotions

i could imagine that that would make you really frustrated

ask a charifying question

what exactly do you mean? can you give an example?