complaint procedure flow-chart
2017-01-17 17:13:36 0 举报作者其他创作
大纲/内容
Risk Result
Adverse Event Procedure
Product safety or efficiency involved?
No
Risk Assessment Review
Customer Complaint
Register complaint in system and collect further info. as necessary
Impact Assessment
Reportable?
Medium/High
Impact Levelt
Pass information to CHU Coordinator
field action
n
Low
CAPA Procedure
Communication information
Yes
Investigation
ECR/ECO Procedure
Trigger Risk Management Report Update
Evaluate Complaint(Pass to MFG? SOLM Internal Issue)
Y
Acknowledge Receipt of Complaint
Risk Management Procedure
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