complaint procedure flow-20170118
2017-01-17 17:13:36 0 举报Complaint Procedure Flow-20170118是一种用于处理客户投诉的流程。该流程旨在确保客户的投诉得到及时、有效和公正的处理。首先，客户可以通过电话、电子邮件或在线表格向公司提出投诉。然后，公司的客户服务部门会收到投诉，并进行初步调查。如果调查结果表明需要进一步调查，则将转交给相关部门。相关部门将进行详细调查，并根据调查结果采取适当的措施。最后，公司将向客户发送一封正式的回复信，说明所采取的措施，并感谢客户的反馈。整个过程通常在30个工作日内完成。
作者其他创作
大纲/内容
Product safety or efficiency involved?
Field Action Required
Yes
Adverse Event Procedure
Register complaint in system and collect further info. as necessary
CAPAProcedure
Impact AssessmentReview Level
Pass information to CHU Coordinator
Risk Management Procedure
Feedback/formal response to customer
Communication information
Investigation
Trigger Risk Management Report Update
ECR/ECO Procedure
Evaluate Complaint(Pass to MFG?/SOLM Internal Issue?)
Acknowledge Receipt of Complaint
No
Risk Assessment Review Result
Customer Complaint
Field Action Procedure
Reportable?
Monitoring and tracking trend of complaint
Trigger a CAPA?
CAPA Closure
Generate Investigation report
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