complaint procedure flow-20170118
2017-01-17 17:13:36 0 举报Complaint Procedure Flow-20170118是一种处理投诉的流程，旨在确保客户的问题得到及时和有效的解决。该流程包括以下几个步骤：首先，客户通过电话、电子邮件或在线表格提交投诉；然后，客户服务团队接收投诉并记录详细信息；接下来，客户服务团队将投诉转发给相关部门进行调查；相关部门对投诉进行调查并采取适当的措施解决问题；最后，客户服务团队向客户反馈解决方案并确认问题已得到解决。这一流程旨在为客户提供优质的客户服务，确保他们的权益得到保障。
作者其他创作
大纲/内容
Product safety or efficiency involved?
Field Action Required
Yes
Adverse Event Procedure
Register complaint in system and collect further info. as necessary
CAPAProcedure
Impact AssessmentReview Level
Pass information to CHU Coordinator
Risk Management Procedure
Feedback/formal response to customer
Communication information
Investigation
Trigger Risk Management Report Update
ECR/ECO Procedure
Evaluate Complaint(Pass to MFG?/SOLM Internal Issue?)
Acknowledge Receipt of Complaint
No
Risk Assessment Review Result
Customer Complaint
Field Action Procedure
Reportable?
Monitoring and tracking trend of complaint
Trigger a CAPA?
CAPA Closure
Generate Investigation report
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