物流状态<br>
查询不到<br>
单个订单核查：有问题订单发给芷姗/仓库询问原因
成功签收<br>
发好评信
1.筛选问题订单（备注空白）
2.批量筛选发好评信：<br>Dear friend,<br>How are you doing today? I hope everything goes well.<br>Thank you so much for your purchase from our store. I am writing to you because we are wondering whether you have received your order or not.<br><br>If you have received it, could you please leave a positive feedback for us?<br><br>If the item still doesn't arrive there, please don't worry, you can track on the website http://www.17track.net/en<br>or contact us through this letter. Our Customer Service Department will check your order and solve the problem well soon.<br><br>Have a nice day!<br>
到达待取
联系客人，叫客人去拿：<br><br>Hello<br><br>How are you?<br>I just check that the item has been transit to your local post office now,<br>Would you mind kindly check and take it?<br>Any question on it,Please feel free to contact us.<br><br>Best regards
投递失败
联系客人，叫客人去拿：<br><br>Hello<br><br>How are you?<br>I just check that the item has been transit to your local post office now,<br>Would you mind kindly check and take it?<br>Any question on it,Please feel free to contact us.<br><br>Best regards
可能异常
异常订单再查询一次物流，筛选出真正异常订单
联系客人补发还是退款：<br>Hello,<br><br>Sorry to let you know that your package was returned to me for some unknown reason.<br>In this situation, May I ask do you want to get a new replacement OR full refund?<br>If you have any idea, please let me know.<br>Sorry for the inconvenience caused to you.<br><br>Best regards,<br>
运输过久
发物流信询问：用模板<br>Hello,<br><br>Sorry to bother you <br>I just noticed there has no further shipping status for the package.<br>Please don't worry ,I will ask my local post office to check what is the problem ,then let you know if there has any update<br>Appreciate your patience<br><br>Best regards,<br>
