How To Deal With Customers’ Feedback with Operational pocedure
2022-04-12 14:36:20 0 举报呼叫中心客户服务回复操作流程
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大纲/内容
Confirm the issue
CS
To locate the issue from-Template-Dreame-EN(Sheet4)
Users
Confirm the issue from user
Further more info from users is required
Finding regular script that match the scenario
Simplify responses;provide a short expression
Need
Provide Solution or Suggestion
Escalation
Verify information on Stary CS system
Further more info means Operational path for customer problem recurrence
HQ supervisor
Issue occured
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