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High-level service desk incident resolution process

2011-10-31 09:19:43 4 举报
High-level service desk incident resolution process
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[High-Level] - B2C Order Flow
[High-Level] - B2C Order Flow
Process level
Process level
Assignment 6.1 - Level 2 - Operational Process Model
Assignment 6.1 - Level 2 - Operational Process Model
Problem Management Process - Notification Process
Problem Management Process - Notification Process
Problem Resolution Process
Problem Resolution Process
high level
high level
High Level Design
High Level Design
high quality
high quality
Logging_High_Level
Logging_High_Level
Service Support Process
Service Support Process
High-level service desk incident resolution process
SQA Process
Service Desk Process
QA Process
Incident Management Process
作者其他创作
大纲/内容
NO
Open troubleticket
Incident orrequest occurs
Update/closeticket
Resolved?
Is it anIncident?
Yes
Update customerwith status
Follow problemmanagementprocedure
NO
Yes
Can it besolved?
Anyescalationtrigger?
Close call
Close Incident
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