Muda City Repair Debacle 13-20
2012-05-15 23:39:30 举报
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图20
13rf
20
Muda City Repair Debacle 1-5
20
20
函数20
20
L13
20元封顶
作者其他创作
大纲/内容
0
0.5
Wait
14. Check engine light back on
Yes
Cycle Time
15. Can't locate records
1.75
Process Time
20. Leave with car
42
Office Staff
13. Leave dealership
22.5
No
0.125
Repair Staff
16. Call back
Muda City Auto Repair Debacle
15. Call repair shop
0.8
Inventory Staff
19. Service rep notifies office staff of root cause
0.1
16. Facilitate customer request
Total99.5
No
Ask for loaner car?
Total9.5
16. 3 people to find records
Rental Car Staff
17. Notify customer repair done
Customer
Stay home?
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